/*
Copyright (C) 2001-2021 OTRS AG, https://otrs.com/
Copyright (C) 2021 Znuny GmbH, https://znuny.org/

This software comes with ABSOLUTELY NO WARRANTY. For details, see
the enclosed file COPYING for license information (GPL). If you
did not receive this file, see https://www.gnu.org/licenses/gpl-3.0.txt.
*/

@media screen,projection,tv,handheld {

    /**
     * @package     OTRS Framework - Skin "Default"
     * @section     TicketZoom
     */

    /**
     * @section     Header
     */


    .TicketHeader {
        position: relative;
        display: flex;
        align-items: center;
        gap: var(--gap-sm);
        padding-bottom: var(--padding-sm);
        width: 100%;
    }

    .RTL .TicketHeader h2 {
        padding: 10px 36px 15px 0px;
        float: right;
    }

    #TicketOptions {
        position: relative;
        overflow: hidden;
        margin-left: auto;
    }

    .RTL #TicketOptions {
        right: auto;
        left: 0px;
    }

    #TicketOptions li {
        display: inline-block;
        margin-left: 5px;
    }

    #TicketOptions .Print,
    #TicketOptions .ZoomExpand {
        color: #777;
        font-size: 15px;
    }

    #TicketOptions .ZoomExpand {
        display: none;
    }

    #TicketOptions .Print:hover,
    #TicketOptions .ZoomExpand:hover {
        color: #f92;
    }

    #TicketOptions .ZoomExpand.ExpandAll .fa-minus {
        display: none;
    }

    #TicketOptions .ZoomExpand.ExpandOne .fa-bars {
        display: none;
    }

    .RTL #TicketOptions .ZoomExpandAll {
        margin: -2px 4px 0 0;
    }

    .TicketZoom .Age {
        width: auto;
        padding: 0;
    }



    /* #FollowUp  {
        margin: 0 13px 8px;
        color: #6A6A6A;
        background: #eee;
        border-left: 1px solid #D6D6D6;
        border-right: 1px solid #D6D6D6;
        position: relative;
        width: 77%;
        float: left;
    } */

    #FollowUp.Visible {}

    .JavaScriptAvailable #FollowUp #Messenger {
        /*height: 0;*/
        overflow: hidden;
        display: flex;
        flex-direction: column;
        gap: var(--gap-md);
    }

    #FollowUp.Visible #Messenger {
        height: auto;
        border-top: 1px solid #EEE;
    }

    #Messenger #Subject {}

    #Messenger textarea {
        display: block;
    }

    #Messenger textarea:focus {
        border-color: #888;
    }

    #Messenger fieldset {
    }

    .Attachment {
        padding: 9px 0 4px 138px;
    }

    .RTL .Attachment {
        padding: 9px 138px 4px 0;
    }

    #Messenger .ActionRow {
        border: 0;
    }

    /* #ReplyButton {
        bottom: -22px;
        height: 10px;
        margin: 0 13px;
        padding: 4px 8px 7px 8px;
        color: #999;
        background: #F0F0F0 no-repeat 6px 6px;
        border: 1px solid #D6D6D6;
        border-top: none;
        display: none;
        position: absolute;
        -webkit-box-shadow: 0 0 3px #F6F9F9;
        box-shadow: 0 0 2px #F6F9F9;
    } */

    .JavaScriptAvailable #ReplyButton {
        display: block;
        margin-top: 20px;
    }

    #ReplyButton:hover {
        color: #555;
    }

    .Visible #ReplyButton {
        display: none;
    }


    /**
     * @subsection  Ticket Detail
     */

    .TicketZoom .ZoomForm {
        display: flex;
        flex-direction: column;
        gap: var(--gap-md);
        width: 100%;
     }

    /* Ticket Detail - Info */

    .TicketZoom .ZoomForm .ZoomInfo {
        display: flex;
        flex-direction: column;
        gap: var(--gap-md);
    }

    /* Metadata */

    .TicketZoom .ZoomForm .ZoomInfo .Metadata-wrapper {
        padding: var(--padding-md);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Metadata {
        display: flex;
        overflow: hidden;
        flex-wrap: wrap;
        gap: var(--gap-md);
    }

    @media only screen and (max-width: 1024px) {
        .TicketZoom .ZoomForm .ZoomInfo #Metadata {
            gap: var(--gap-lg);
        }
    }

    .TicketZoom .ZoomForm .ZoomInfo #Metadata li.Header {
        display: none;
    }

    .TicketZoom .ZoomForm .ZoomInfo #Metadata li {
        position: relative;
        display: flex;
        flex-direction: column;
        gap: var(--gap-sm);
        flex-basis: calc(25% - 15px);
        padding: var(--padding-xs);
    }

    @media only screen and (max-width: 1024px) {
        .TicketZoom .ZoomForm .ZoomInfo #Metadata li {
            flex-basis: 100%;
            padding: 0;
        }
    }

    .TicketZoom .ZoomForm .ZoomInfo #Metadata li::before {
        content: '';
        position: absolute;
        top: 0;
        left: -10px;
        width: 1px;
        height: 100%;
        background-color: var(--gray-light-semi);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Metadata li::after {
        content: '';
        position: absolute;
        top: -10px;
        left: 0;
        width: 100%;
        height: 1px;
        background-color: var(--gray-light-semi);
    }

    @media only screen and (max-width: 1024px) {
        .TicketZoom .ZoomForm .ZoomInfo #Metadata li::after {
            top: -15px;
        }
    }

    .TicketZoom .ZoomForm .ZoomInfo #Metadata li .Key {
        font-size: var(--main-font-size);
        font-weight: var(--medium);
        letter-spacing: 0.2px;
        color: var(--gray-dark-semi);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Metadata li .Value {
        display: flex;
        align-self: baseline;
        font-size: var(--font-size-md);
        color: var(--black);
    }

    @media only screen and (max-width: 1024px) {
        .TicketZoom .ZoomForm .ZoomInfo #Metadata li .Value {
            font-size: var(--font-size-sm);
        }
    }

    .TicketZoom .ZoomForm .ZoomInfo #Metadata li .Value.pill {
        font-size: var(--font-size-sm);
    }

    /* Activities */

    .TicketZoom .ZoomForm .ZoomInfo .Activities-wrapper {
        display: flex;
        flex-direction: column;
        gap: var(--gap-sm);
    }

    .TicketZoom .ZoomForm .ZoomInfo .Activities-wrapper:empty {
        display: none !important;
    }

    .TicketZoom .ZoomForm .ZoomInfo #Activities {
        display: flex;
        flex-direction: column;
        gap: var(--gap-sm);
        padding: var(--padding-xs);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Activities .MessageHeader .Key {
        font-size: var(--main-font-size);
        font-weight: var(--medium);
        letter-spacing: 0.2px;
        color: var(--gray-dark-semi);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Activities ul.next-links {
        display: flex;
        flex-wrap: wrap;
        gap: var(--gap-lg);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Activities ul.next-links li {
        display: flex;
        flex-direction: column;
        gap: var(--gap-sm);
        /*flex-basis: calc(25% - 15px);*/
    }

    .TicketZoom .ZoomForm .ZoomInfo #Activities ul.next-links li a {
        line-height: 160%;
        display: flex;
        align-self: baseline;
        color: var(--primary-color);
        border-bottom: 1px solid transparent;
        transition: var(--main-transition);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Activities ul.next-links li a:hover {
        border-bottom: 1px solid var(--primary-color);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Activities .no-activity {
        display: flex;
        gap: var(--gap-sm);
    }

    .TicketZoom .ZoomForm .ZoomInfo #Activities .no-activity p {
        color: var(--black);
    }

    /* Ticket Detail - Main Form */

    .TicketZoom .ZoomForm .main-content-wrapper {
        display: flex;
        gap: var(--gap-md);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper {
        display: flex;
        flex-direction: column;
        flex: 1;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper .MessageContent iframe {
        overflow: hidden !important;
        height: 46px !important;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper .MessageContent iframe {
        display: -webkit-box;
        -webkit-line-clamp: 2;
        -webkit-box-orient: vertical;
        overflow: hidden;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper .MessageContent iframe > body {
        background-color: red;
    }


/**
* @section     Messages List
*/

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages {
        display: flex;
        flex-basis: 100%;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul {
        display: flex;
        flex-direction: column-reverse;
        justify-content: flex-end;
        gap: var(--gap-md);
        flex-basis: 100%;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li {
        position: relative;
        display: flex;
        flex-direction: column;
        background: var(--white);
        border: var(--border-width) var(--border-solid) var(--border-color);
        border-radius: var(--border-radius-sm);
        transition: var(--main-transition);
        cursor: pointer;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li:hover {
        background: var(--gray-light);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li a {
        position: relative;
        display: flex;
        flex-basis: 100%;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageHeader a  {
        position: relative;
        display: flex;
        justify-content: space-between;
        flex-basis: 100%;
        gap: var(--gap-md);
        padding: var(--padding-lg) var(--padding-lg) var(--padding-sm) var(--padding-lg);
        overflow: hidden;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageHeader a .message-user-avatar {
        display: flex;
        width: 42px;
        height: 42px;
        border: 1px solid transparent;
        border-radius: 50px;
        cursor: pointer;
        overflow: hidden;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageHeader a .message-user-avatar img {
        width: 100%;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageHeader a .message-info {
        display: flex;
        flex-basis: calc(100% - 63px);
        flex-direction: column;
        gap: var(--gap-xs);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageHeader a .message-info .message-user {
        color: var(--primary-color);
        width: calc(100% - 50px);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageHeader a .message-info h3 {
        color: var(--black);
        font-weight: var(--semi-bold);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageHeader a .message-info .Age {
        position: absolute;
        top: var(--padding-lg);
        right: var(--padding-lg);
        color: var(--black);
    }

    .RTL .MessageHeader .Age {
        left: 8px;
        right: auto;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody {
        display: flex;
        justify-content: space-between;
        gap: var(--gap-sm);
        overflow: hidden;
        padding: 0 var(--padding-lg) var(--padding-lg) var(--padding-lg)
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .MessageBody {
        height: auto;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody .Details {
        display: flex;
        justify-content: center;
        width: 42px;
    }

    .Details > div {

    }

    .Details .Label {
        width: 65px;
        margin: 0 3px;
        color: #AAA;
        float: left;
        text-align: right;
    }
    .RTL .Details .Label {
        text-align: left;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody .Details .Attachments {
        display: flex;
        flex-direction: column;
        justify-content: start;
        padding-top: 10px;
    }

    .Details .Attachments .Label {
        text-indent: -9999px;
        text-align:left;
    }
    .RTL .Details .Attachments .Label {
        text-indent: -9999px;
        text-align:right;
    }

    .Details .Attachments div {
        display: inline;
        white-space: normal;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody .Details .Attachments .DownloadAttachment,
    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody .Details .Attachments .Label {
        display: none;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody .Details .Attachments i {
        display: none;
        color: var(--gray-dark);
        font-size: var(--font-size-md);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody .Details .Attachments div:nth-child(2) i {
        display: block;
    }

    .DownloadAttachment a {
        color: #000;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody .MessageContent {
        display: flex;
        flex-basis: calc(100% - 63px);
        -webkit-overflow-scrolling: touch;
        overflow: auto;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li .MessageBody .MessageContent .ArticleBody {
        font-family: Arial, sans-serif;
        color: var(--black);
    }

    #NoArticles {

    }

    #NoArticles li {

    }

    .TicketZoom iframe {
        width: 100%;
        border: none;
    }

    /* Item List - Selected */

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible {
        background: var(--primary-color);
    }
    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .MessageHeader a .message-info .message-user,
    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .MessageHeader a .message-info h3,
    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .MessageHeader a .message-info .Age,
    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .MessageBody .Details .Attachments i,
    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .MessageBody .MessageContent .ArticleBody {
        color: var(--white);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .MessageHeader a:hover {
        background: transparent;
    }

/**
* @section     Ticket Detail - Message Form
*/

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper {
        display: flex;
        flex-direction: column;
        flex: 2;
        gap: var(--gap-sm);
        border: var(--border-width) var(--border-solid) var(--border-color);
        align-self: baseline;
    }

    @media only screen and (max-width: 1024px) {
        .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li{
            overflow: hidden;
        }

        .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper {
            width: 100%;
            border: none;
            border-radius: 0;
        }

        .Visible #VisibleMessageContent .MessageHeader {
            display: none;
        }

        .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .main-card-item {
            display: flex;
            flex-direction: column;
            gap: var(--gap-lg);
        }

        .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .main-card-item .MessageBody {
            padding: 0;
        }

        .TicketZoom .ZoomForm .main-content-wrapper .messages-wrapper #Messages ul li.Visible .main-card-item .MessageBody .Iframe {
            width: 100%;
        }
    }

    /* MESSAGE HEADER */

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageHeader a {
        position: relative;
        display: flex;
        justify-content: space-between;
        flex-basis: 100%;
        gap: var(--gap-md);
        padding: 0;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageHeader a .message-user-avatar {
        display: flex;
        width: 42px;
        height: 42px;
        border: 1px solid transparent;
        border-radius: 50px;
        cursor: pointer;
        overflow: hidden;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageHeader a .message-user-avatar img {
        width: 100%;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageHeader a .message-info {
        display: flex;
        flex-basis: calc(100% - 63px);
        flex-direction: column;
        justify-content: space-around;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageHeader a .message-info h3 {
        color: var(--black);
        font-weight: var(--semi-bold);
        font-size: var(--font-size-lg);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageHeader a .message-info .Age {
        position: absolute;
        top: 0;
        right: 0;
        color: var(--black);
    }

    /* MESSAGE BODY */

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody {
        display: flex;
        flex-direction: column;
        gap: var(--gap-xs);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details {
        display: flex;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .Label {
        display: none;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments {
        display: flex;
        flex-wrap: wrap;
        gap: var(--gap-sm);
        padding: var(--padding-md) 0;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments div {
        display: flex;
        gap: var(--gap-sm);
        align-items: baseline;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments i {
        display: none;
        height: 20px;
        color: var(--gray-dark);
        font-size: var(--font-size-md);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments div:nth-child(2) i {
        display: block;
    }


    /* .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment {
        display: flex;
        align-self: baseline;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a {
        transition: var(--main-transition);
        display: flex;
        gap: var(--gap-sm);
        padding: var(--padding-xs) var(--padding-sm);
        border: var(--border-width) var(--border-solid) var(--border-color);
        border-radius: var(--border-radius-xl);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a:hover {
        background: var(--gray-light);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a .name {
        font-size: var(--main-font-sm);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a .file-weight {
        font-size: var(--font-size-xs);
    } */

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .MessageContent {
        padding: 0;
    }


    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment {
        display: flex;
        width: auto;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a {
        display: flex;
        flex: 1;
        flex-direction: row;
        justify-content: space-between;
        border-radius: var(--border-radius-sm);
        border: var(--border-width) var(--border-solid) var(--border-color);
        transition: var(--main-transition);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a:hover {
        background: var(--table-td-even-bg);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a .file-info {
        display: flex;
        flex-direction: column;
        padding: var(--padding-sm) var(--padding-xs) var(--padding-sm) var(--padding-sm);
        gap: var(--gap-sm);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a .file-name {
        color: var(--primary-color);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a .file-weight {
        color: var(--gray-dark-semi);
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a .file-icon {
        display: flex;
        padding: var(--padding-md);
        align-items: center;
    }

    .TicketZoom .ZoomForm .main-content-wrapper .followup-wrapper .MessageBody .Details .Attachments .DownloadAttachment a .file-icon i {
        color: var(--gray-dark-semi);
        font-size: 16px;
    }

    /* TicketZoom - Avatars of User & CustomerUser */

    .ArticleSenderInitials,
    .ArticleSenderImage {
        width: 100%;
        height: 100%;
        max-width: 80px;
        max-height: 80px;
        border-radius: var(--border-radius-xxs);
        overflow: hidden;
    }

    .ArticleSenderInitials {
        display: flex;
        flex-flow: row;
        justify-content: center;
        align-items: center;
        color: var(--gray-dark-semi);
        background: #ECECEC;
        width: 80px;
        height: 80px;
    }

    .ArticleSenderInitials span {
        font-size: 35px;
    }

} /* end @media */